We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment options.

Orders are processed within 1–3 business days. Delivery times depend on your location:

• United States: 5–10 business days.
• International: 10–20 business days.
  You’ll receive a tracking number once your order ships.

Yes! We ship worldwide. Shipping times and costs vary by destination and will be calculated at checkout.

We offer a hassle-free 30-day return policy for most items. If you’re not satisfied with your purchase, contact us at support@petchicstyle.com to initiate a return. Items must be in their original condition.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at prosolucoesexemplar@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at prosolucoesexemplar@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at prosolucoesexemplar@gmail.com.

Once your order ships, we’ll send you a tracking number via email. You can use it to monitor your delivery status on our website or through the carrier's tracking system.

Yes! Our support team is available Monday through Friday, 9 AM to 6 PM (EST). Contact us at support@petchicstyle.com or via live chat on our website.

Absolutely. All our products are carefully tested and selected to ensure they are safe, durable, and comfortable for your pets.

At Pet Chic Style, our commitment to excellence drives everything we do. Our team is made up of dedicated professionals who are passionate about pets and their wellbeing. We are more than just an online store; we are a community of pet lovers who understand the importance of providing high-quality products and exceptional service to our customers.

Our Core Values:

• Premium Quality: We meticulously select each product in our store to ensure it meets the highest standards of quality, safety, and functionality. From grooming essentials like the Pet Comb Stainless Steel Needle Comb to trendy pet apparel and accessories, our products are designed to enhance the life of your pet while offering the best value.

• Customer-Centric Service: Our customer service team is at the heart of our operations. We prioritize your satisfaction by offering personalized support, fast response times, and a seamless shopping experience. Whether you need assistance with a product or have a question about your order, we are here to help every step of the way.

• Efficient and Reliable Delivery: We know how important it is to receive your orders promptly and in perfect condition. That’s why we partner with trusted logistics providers to offer fast and reliable shipping, both domestically and internationally. We also provide tracking information so you can stay updated on your order’s journey from our store to your doorstep.

• Easy and Transparent Returns: We stand behind the quality of our products and want you to shop with confidence. Our hassle-free return policy allows you to return products within 30 days of delivery for a full refund or exchange, ensuring that you are completely satisfied with your purchase.

• Community Engagement: At Pet Chic Style, we believe in building a community of informed and engaged pet owners. Through our blog, social media channels, and customer interactions, we share valuable insights, tips, and trends to help you care for your pet in the best way possible.

Our Commitment: Our mission is to offer more than just products; we provide peace of mind. By combining premium quality with professional service, we strive to be your trusted partner in pet care. Whether you are looking for the latest in pet fashion or essential grooming tools, Pet Chic Style is here to ensure your pet’s happiness and wellbeing, backed by a team that genuinely cares.

You can request changes or cancellations within 24 hours of placing your order. Once processing begins, modifications may no longer be possible.

Shipping Policy

At Pet Chic 🐾, we have a 3 to 5 working day handling time before our products are shipped out. Our team strives to dispatch your purchases within 24 hours. Orders placed after 11 am on Saturdays will be shipped the following Monday.

While we aim for prompt shipping, we do not control delivery timeframes and are not responsible for delays caused by USPS, UPS, FedEx, or DHL. For inquiries, please email us at prosolucoesexemplar@gmail.com.

Typically, our products are shipped within 24-48 hours, with delivery taking 10-20 business days.

Return Policy

If you need to return a product, here are the details:

• Returns are accepted within 7 days of purchase.
• Customers are responsible for return shipping fees.
• A $3 processing fee will be deducted from the refund.
• Please provide a tracking number for the return.
• Returned items must be in new, unused condition.
• Custom logo products are non-returnable.
• Refunds will be issued to the original payment method within 10 business days after receipt and inspection of the return, excluding shipping costs.

Any shipping issues, such as missing or incorrect items, must be reported within 72 hours of receiving your package. For any questions, email us at prosolucoesexemplar@gmail.com.

Yes! Subscribe to our newsletter and follow us on social media to stay updated on exclusive offers and seasonal sales.

Earn points for every purchase and redeem them for discounts on future orders. Join for free by creating an account on our website.

No, you can check out as a guest. However, creating an account gives you access to faster checkout, order tracking, and exclusive member rewards.

Yes! Visit our blog for expert advice on pet care, grooming, training, and overall health.

Shipping costs vary based on location and order size. Free shipping is available on U.S. orders over $50 and select international orders over $100.